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Refund policy

Refund Policy

At MehHive, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for items purchased from our online store, including Shirts, Skirts, Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The request is made within 14 days of receiving your order.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • Proof of purchase is provided (order confirmation email or receipt).

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization.

3. How to Request a Refund

To initiate a refund request, please contact us at [email protected] with the following information:

  • Your order number.
  • The item(s) you wish to refund.
  • The reason for the refund request.
  • Photographic evidence if the item is damaged or defective.

Our support team will review your request and respond within 3–5 business days.

4. Refund Processing

Once your refund request is approved, you will receive instructions on how to return the item. Please note:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Processing time for refunds may take 5–10 business days after we receive and inspect the returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange for a replacement or a full refund, including any shipping charges.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.

7. Order Cancellations

Orders may be canceled before they are shipped. If your order has already been dispatched, please follow the refund process outlined above. To request a cancellation, contact us at [email protected] as soon as possible.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us at [email protected]. We are here to help and will do our best to resolve any issues promptly.